REPLACEMENT POLICY
SECTION 1 – EXCHANGES
We do not accept returned food items. This policy is not meant to be unfriendly to our customers; in fact the opposite is true. Our Replacement Policy is intended for the health and well being of our customers.
Your satisfaction is a top priority. Please contact us with any questions, concerns or comments and we will work diligently to remedy any issues that may arise. Our Replacement Policy is good for 30 days after the purchase date. Unfortunately, we are not able to offer you a potential exchange after 30 days or if purchased from an unauthorized source.
If you have any product or shipping issues, please contact Better Than Bouillon® Consumer Affairs to resolve the issue. Consumer Affairs will consider each issue and work to resolve the issue on a case-by-case basis.
For immediate attention or questions about the Replacement Policy, please contact our Consumer Affairs Team at (800) 334-4468; email us at consumeraffairs@shfoods.com or by mail at:
Better Than Bouillon Consumer Affairs
c/o Summit Hill Foods
333 Old Lindale Road
Rome, Georgia. 30161
If you are writing us about a specific product, and if possible, please send the product label or picture of the product label.
Please make sure the following information is included:
Product Name
UPC Code
Sell by Date*
Product Receipt
*You must include all letters and numbers following the Sell by Date.